The Thunder Boom “Boomproof” Guarantee

(It’s not bulletproof… but it’s close)

Here at Thunder Boom, we stand behind every cannon we build—literally and figuratively. Our Thunder Mugs are made to last, but here’s what we do and don’t cover, in plain ol’ English:

What’s Covered (a.k.a. We’ve Got Your Six)

Defects in materials or craftsmanship – If your Thunder Mug shows up with a flaw that’s our fault, we’ll make it right. Just send us photos and a description, and we’ll either replace it or refund you.
Shipping damage – If it got beat up in the mail, let us know within 5 days of delivery. Send photos of the damage and packaging, and we’ll handle it from there.
Lifetime Minor Repairs – Dented it? Rusted it? No problem. We’ll handle minor repairs for life—you just cover the shipping both ways. We’ll polish it up and send it back ready to rumble.

What’s Not Covered (a.k.a. The Common Sense Clause)

Misuse or abuse – If you overpack it, ignite it wrong, run it over with your truck, or launch a potato from it… that’s on you.
Negligence – If you leave it out in a Utah blizzard for 6 months or use it as a doorstop, we can’t help you there.
Returns – Due to the nature of what we sell (hint: things that go boom), all sales are final. We don’t do returns, but we do take care of our people when something’s not right.

How to Start a Claim or Repair Request

Email us at tj@thunder-boom.com with your name, order number, and photos.
Tell us what happened (be honest, we’ve heard it all).
We’ll let you know what we can do and where to send it, if needed.

Boomproof doesn’t mean indestructible—but it does mean we’ve got your back if something's off. We’re a small American company that believes in making things right, not hiding behind red tape.